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NEW FOR 2018: The Cyber Broker Awards

NEW FOR 2018: The award focuses on the ability of a broking firm to both promote and deliver cyber cover to clients in an ever-shifting landscape and market. 

Judges will in particular be looking for an ethos of discussing the topic with all clients by phone or face-to-face. 

PLEASE NOTE AS PER BELOW TESTIMONIALS ARE STRONGLY ENCOURAGED. 

The panel will be looking for examples including measurements from the following:

  • How firms have interacted with customers; this can be through a website and marketing but will also include an ethos of discussing the topic with all clients by phone or face-to-face

  • Training programmes for staff

  • Evidence of relationships with insurers

  • Evidence of success in uptake and retention by clients

  • Evidence of third-party engagement to deliver a rounded proposition beyond price. 

The winner will automatically be entered into the Insurance Broker of the Year category. Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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The Digital Broker Award - Sponsored by Close Brothers Premium Finance

Sponsored by

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The award focuses on the effective use of technology by brokers as part of the wider shift to digitalisation. This includes within the firm, in contact with trading partners and for client facing relationships in either B2C or B2B environments. 

Judges will be looking for examples from the following: 

  • How firms have interacted with customers through platforms such as websites, apps and mobile devices 

  • Evidence of enhanced and personalised customer service thanks to the application of technology 

  • Evidence of how a firm has built a platform to respond to future changes such as increased availability of management information 

  • Evidence that applying these latest technologies has led to greater efficiency and more profitable business. 

The winner will automatically be entered into the Insurance Broker of the Year category. Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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Marketing & Customer Engagement Award - Sponsored by ABACUS

The judges will be looking for entries using social media and/or more traditional mediums such as print, radio or television. Entries should: 

  • Demonstrate how their organisation has raised brand awareness, broken into new markets, improved market share or enhanced customer loyalty, be that in the B2C or the B2B arenas 

  • A successful campaign could include the use of Twitter or Facebook to better connect with specific consumers or the application of data analytics to identify a customer segment to target. It could be a programme of niche trade press advertising or attendance at conferences or events 

  • In all cases entries must include sustained customer engagement rather than a one-off isolated occurrence It will be particularly important to demonstrate the achievement of results against targets. 

Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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The Claims Team Award

The judges will be looking for evidence of a customer-focused claims handling and/or claims management service. Brokers that have worked in partnership with a claims specialist are eligible as well as brokers who have created or enhanced an in-house service. 

The winning team will demonstrate a combination of some or all of the following: 

  • Evidence of staff engagement with claimants/business partners to keep them informed and up-to-date 

  • The delivery of great customer service such as through innovative use of supply chains and partnerships 

  • Regular thorough reviews of internal systems to the mutual benefit of the entrant and their customer 

  • Examples of a response to a single event/major issue/multiple claims that went beyond business-as-usual. 

Open to any teams within an FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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The Customer Service Award - Sponsored by Direct Insurance London Market

The judges will be looking for excellent delivery and a continually improving level of customer service.

Entries must therefore give: 

  • Evidence of consistent levels of service and customer satisfaction, whether those customers are in business-to-business or business-to-consumer relationships

  • Evidence a business has responded innovatively to the changing demands of the market backed by clear standards and validated monitoring of performance

  • Proof of this impact on overall business including retention levels. 

The winner will automatically be entered into the Insurance Broker of the Year category. Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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The High Net Worth Broker Award - Sponsored by OAK

The size of the brokerage is immaterial to the judging process - the level and quality of service is what judges will use to make their assessment. 

The judges will be looking for: 

  • Evidence that the broker is using their marketing skills, service capabilities and product knowledge of high net-worth markets to sell to their existing client base 

  • Evidence that the broker is continually looking to grow the business by attracting new clients 

  • An innovative approach using the above skills 

  • Proof that the broker is a professional intermediary of choice with well trained and knowledgeable staff rather than an alternative route of the direct market. 

The winner will automatically be entered into the Insurance Broker of the Year category. Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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Training Award - Sponsored by ALPS

This award is designed to recognise investment in the staff skills - both technical and "soft" - by a broker business. 

The judges will be looking for a company that can demonstrate a combination of one or all of the following: 

  • Investment in new recruits to the industry through apprentice programmes 

  • How a programme of career development training has played an integral role within the business, contributing to its success 

  • Approaches to ensuring skills and succession plans are delivered leading to internal promotions at management, boardroom and ownership levels 

It is worth emphasising that the size of the broker is immaterial as the outcomes will be the deciding factor rather than any headline figures. 

The winner will automatically be entered into the Insurance Broker of the Year category. Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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Schemes Broker of the Year

The judges will be looking for a company that can demonstrate a real commitment to meeting specific customer needs and delivering a high quality of service across its schemes business. 

This should be coupled with a proven track record of success in terms of innovative and profitable expansion in existing markets along with development of products or schemes for new markets. 

The successful entrant will give statistical proof of the above along with evidence around: 

  • Training of staff 

  • Successful partnership programmes with insurer partners 

  • The ability to market to niche audiences 

The winner will automatically be entered into the Insurance Broker of the Year category. Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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Young Broker of the Year - Sponsored by Ecclesiastical

Open to anyone working in the general insurance broking industry under the age of 30 on the entry deadline of 1 June 2018. 

This award will go to the person who: 

  • Has made significant strides in their professional development and career over the past year 

  • Can clearly demonstrate their contribution to the team or department in which he or she works 

  • Can give evidence of commitment to pursuing relevant professional qualifications and an interest in making their mark in the wider market 

All nominations must be made or supported by the person's departmental or line manager.

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The Broker Start-Up Award

This category is open to FCA-regulated general insurance brokers or independent intermediaries in commercial or personal lines who received authorisation within the last three years (on or after 1 June 2015). 

The judges will be looking for a business that can demonstrate success in its short lifetime. 

The business may not be significantly profitable or fulfilled its objectives to date, but will need to demonstrate a plan that evidences great future potential.

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Personal Lines Broker of the Year - Sponsored by Markerstudy

The judges will be looking for a broker in the personal lines arena that has managed to excel despite the on-going tough economic environment. 

This should manifest itself in several of the following:

  • Levels of customer service and staff engagement 

  • Levels of growth and profitability 

  • How they have responded to the demands of consumers with a product/scheme/offering relevant to their needs 

  • Use of marketing/technology/social media to increase profitable market share 

The judges will look at the overall performance of the broker but will expect evidence in support of any claims made in regard to the performance of the business. 

The winner will automatically be entered into the Insurance Broker of the Year category. Open to any FCA-regulated general insurance broker or independent intermediary operating in the UK general insurance market.

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Commercial Lines Broker of the Year

Open to FCA registered brokers for whom over 50% of their business is commercial lines. 

The judges will be looking for a broker that has excelled in the tough economic environment. This could manifest itself in levels of on-going customer service, growth, profitability, introduction of a particular initiative or the addressing of a particular market need. The judges will look at the overall performance of the broker but will expect evidence in support of any claims made in regards to the performance of the business. 

The winner will automatically be entered into the Insurance Broker of the Year category. Open exclusively to FCA-regulated general insurance brokers or independent intermediaries operating in the UK general insurance market.

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The Brokers' Insurer of the Year

THIS CATEGORY IS NOT OPEN FOR SUBMISSIONS

A survey of Insurance Age's readership will reveal which insurer has delivered the best offering to brokers. 

There is no need for insurers to nominate themselves for the award.

The Broker Network of the Year

All networks will be contacted by Insurance Age. Requests to participate can also be emailed to sian.barton@infopro-digital.com

Broker Personality of the Year

This special award will be presented to an individual who has made an outstanding contribution in the last 12 months, whether through the advancement of the organisation that employs them; or the wider broking industry. 

Open to anyone working in the UK insurance broking industry 

The winner could be someone who: 

  • Has led a sea change within a business through their strategic vision and/or a successful acquisition

  • Helped the wider sector through their engagement with stakeholders including regulators and politicians to effect a notable change that benefits the broking industry's standing in the eyes of the public 

  • The above may include but is not exclusively about engagement with the trade and national press

  • Firms are able to nominate candidates they think fit the criteria

  • The judging panel will determine the winner, which will be announced at the Awards ceremony. 

Suggestions can be emailed to sian.barton@infopro-digital.com

Broker of the Year - Sponsored by LV=

THIS CATEGORY IS NOT OPEN TO SUBMISSIONS

The shortlist will be formed by the winners of the following awards: The Digital Broker, Customer Service, High net worth, Training, Schemes, Personal Lines, Commercial Lines

Achievement Award - Sponsored by Lorega

This special award will be presented to an individual who has made a sustained and outstanding contribution to the success, image or operation of the UK general insurance broking industry. 

Nominations are welcome but this award is decided by the chairman following consultation with the whole judging panel.

Please send nominations to sian.barton@infopro-digital.com